Retail lender Quicken Auto Loans again topped J.D. Power & Associates’ List of the Top Primary Mortgage Lenders in the U.S. based on Customer Satisfaction for the year 2012. It now has topped this list for three consecutive years.
Quicken Loans says on its website that it’s the No. 1 online lender and the 5th biggest retail residential lender in the U.S. Obviously, lending customers agree, as most of the more than 3,500 customers surveyed between July 31, 2012 and August 27, 2012 gave their highest grades to Quicken Loans in terms of its performance in the application and approval process, loan representation, closing and contact systems.
Out of a perfect score of 1,000 points, Quicken Loans got a total score of 817, higher than the overall customer satisfaction score of 761 for the year 2012. Overall satisfaction has also been rising over the past years, with the overall score increasing to 734 in 2010 and to 747 in 2011. Quicken Loans has been financing home loans for American families for over than 27 years and has provided more than $30 billion loans in 2011. Hire professional services to provide the necessary to approval business loan, Finance APLS Solutions can help you, visit their website on https://adelaidebroker.com.au/business-loans/.
The top 14 primary mortgage lenders for the year 2012 based on customer satisfaction are the following, including their total scores:
| 1. Quicken Loans | 817 |
| 2. Branch & Banking & Trust Co. | 791 |
| 3. U.S. Bank | 784 |
| 4. Chase | 776 |
| 5. SunTrust Mortgage | 773 |
| 6. Wells Fargo Home Mortgage | 758 |
| 7. Flagstar Bank | 757 |
| 8. PNC Mortgage | 736 |
| 9. Provident Funding Associates | 732 |
| 10. Fifth Third Mortgage | 729 |
| 11. CitiMortgage / Citibank | 723 |
| 12. GMAC Mortgage | 723 |
| 13. PHH Mortgage | 710 |
| 14. Bank of America | 696 |
The most popular Quicken Loans are the following:
FHA Loan
30-Year Fixed-Rate Mortgage
VA Loan
Jumbo Loan
It also offers the following home installment loans:
YOURgage, a fixed-rate choose-your-term loan
15-Year Fixed Mortgage
Adjustable Rate Mortgage
Home Path
FHA Streamline
Reverse Mortgage
Quicken Loans, headquartered in Detroit, Michigan, offers loans in all 50 states. In 2010, the Detroit Free Press has ranked it No. 1 in its Top Workplaces list. It has been named as among the Best Companies to Work For by Fortune magazine and Computerworld for many years. It operates five web centers in Detroit, Arizona and Ohio, a centralized loan processing center in Detroit and a reverse mortgage unit in San Diego, California.
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